Frequently Asked Questions

+ What kind of services do we provide?

Care Connection Home Care specializes in offering an array of home care services ranging from those of a registered nurse, licensed practical nurse or home health aide to the non- medical services of a home companion who can assist the client with their day to day needs.

+ Is Care Connection Home Care LLC a licensed home care agency?

Care Connection Home Care is fully licensed by the State of New York to provide home care services in Nassau, Suffolk and Queens Counties.

+ How long has Care Connection Home Care been providing services and has it always been owned by the same person?

In 1998, Dr. Richard W. Scher founded Care Connection Companion Services, Inc. to assist the elderly with practical non-medical day to day needs so they can remain safely at home. Recognizing the need that many clients had for more skilled care, Dr. Scher founded Care Connection Home Care, LLC, a NYS licensed home care agency. Dr. Scher remains the owner and Executive Director.

+ Is Care Connection Home Care LLC insured?

Care Connection Home Care is fully insured and our caregivers are bonded.

+ How much do our services cost?

Care Connection Home Care fees are reasonable and affordable and may be covered by Long Term Care Insurance, Workers Compensation or No-Fault Insurance. For further information regarding our fees, please feel free to contact our office at (516) 308-4633.

+ Are our services covered by Long-Term Care Insurance?

Long-Term Care Insurance will cover our services. It is recommended that clients contact their Long-Term Insurance Carrier to discuss the terms of their coverage.

+ What areas do Care Connection Home Care cover?

Care Connection Home Care provides services in all of Long Island and Queens County.

+ Are Caregivers our employees or are we a registry or a referral service?

All Care Connection Home Care caregivers are our employees. As such, all payroll matters are handled by our payroll department, not the client. Employees are provided workers compensation and disability benefits through Care Connection Home Care. Care Connection Home Care is not a registry or referral service.

+ How does Care Connection Home Care screen our caregivers?

Care Connection Home Care draws from a wide pool of skilled and experienced caregivers. In addition to a thorough criminal background check, caregivers must have completed a recent physical examination. Caregivers must also present at least 2 verifiable work references and current professional credentials. Equally important, caregivers are hired based upon their sensitivity and knowledge as caregivers.

+ How quickly can services be provided?

Care Connection Home Care prides itself in timely placements of caregivers. Once our Registered Nurse completes her client assessment, just the right caregiver is placed.

+ Once services have commenced, can I change my original schedule?

Yes, Care Connection Home Care will accommodate any schedule change a client requests.

+ Can I request a different Caregiver?

Yes, Care Connection Home Care prides itself in matching just the right caregiver with a client. If, for whatever reason, a client requests another caregiver, a change will be made in a timely fashion.

+ How do you supervise and oversee the care provided by our caregivers?

The Care Connection Home Care, Director of Nursing supervises all staff to insure adherence to the Plan of Care. The Director of Nursing officially opens the case and creates the Plan of Care to fulfill the physician’s prescribed home care orders. Our Director of Nursing will also conduct “In-Service” training for our HHA’s and PCA’s to insure that staff is up to date on all the latest home care techniques and protocols.